Return Policy
We want you to truly love your hair, so we’ve created a no-risk 30-Day Return policy to show you the confidence we have in our products. We encourage you to wash, condition, and brush the hair to your satisfaction. Not happy? Send it back for a refund or exchange.
Read Our Return Policy
Shipping Information
Your Perfect Locks order is always shipped from our headquarters in Walnut Creek, California.
All orders ship the same day if placed before 2pm PST Monday-Friday. Exceptions may include: shipping errors, fraudulent warnings, holidays and weekends, or technical errors. Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation.
Read More About Shipping