Our Promise
As a global leader in hair extensions since 2008, Perfect Locks is committed to your complete satisfaction. We offer a hassle-free 30-day return and 30-day exchange policy on all hair extensions from the date of delivery.
Every order is washed, conditioned, and inspected before shipping. Unlike other companies, you can wash, condition, and heat style the hair while it's still in the security ties to make sure you're completely satisfied before committing. Once the security ties are removed, returns are no longer available.
Policy Summary
| Option | Time Limit |
|---|---|
| Returns | 30 Days from Delivery |
| Exchanges | 30 Days from Delivery |
| Store Credit | 30 Days from Delivery |
Eligibility Requirements
To qualify for a return or exchange, items must meet all of the following conditions:
- Security ties are still intact
- Hair has not been used or altered
- Hair is completely dry (not wet or damp)
- Hair has not been chemically treated
- Original packaging and tags are included
- Proof of purchase is provided
Refunds
We accept refund requests within 30 days of delivery. Approved returns are subject to a 15% restocking fee. Refunds are applied to your original payment method minus any applicable restocking or shipping fees.
How to Request a Refund
- Click the button below or contact customer support
- Complete the return form and wait for approval
- Ship the package using the provided instructions
- Receive your refund within 7-10 business days of us receiving the return
Exchanges and Store Credit
We offer 30-day exchanges and store credit on eligible items - no questions asked. Start your request below and we'll guide you through every step.
Original shipping charges are non-refundable.
Return shipping labels are not provided.
Savvy Shopper Tip: Many hair companies offer sample swatches but won't accept returns once the full product is opened - even if it doesn't match. At Perfect Locks, we believe in honesty and transparency so you can shop with confidence.