Perfect Locks takes pride in on our customer service and high rate of customer satisfaction. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase on all products (excluding Clearance Rack and Custom Orders which have a 25% restocking fee). We thoroughly inspect all hair before shipment before leaving our factory in India, and double checked before sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.
Very Important: Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. We also recommend combing through the hair with a loop brush, as well as shampooing and conditioning the hair with high quality, professional grade sulfate free hair care products while the hair secured in the zip ties. Treating the hair with quality products is essential prior to and after installation. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises.
If you would like to return your product, you must submit a RMA (Return Merchandise Authorization) request within 14 days of receipt of merchandise, login to your account and click here to request an RMA number. or email email@example.com, or call customer service at 1.888.290.4771.
Our return policy for a full refund must meet the criteria below:
Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
We do offer exchanges if the returned product meets our requirements:
Refunds and Exchanges must have an RMA created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, and how to resolve it, are as follows:
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California. All costs for hair removal and mailing the product back to Perfect Locks will be covered at the expense of the customer. Perfect Locks will thoroughly inspect the product, upon verification of the problem Perfect Locks will bear the cost to send out a product replacement. If no problem with the product is evident, Perfect Locks send the item(s) in question back to the customer without an exchange of product.