Exchanges & Returns

As a global market-leader in hair extensions since 2008, Perfect Locks™ strives for customer satisfaction. We are proud to offer a no-hassle 14 day returns and 30 day exchanges on all our hair extensions from the date of delivery. We wash and condition all hair before it gets shipped to you as part of our triple-point inspection. Unlike other companies, you may wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product. After the security ties are removed, any possibility for return is voided.

Returns or Exchanges must meet the following conditions:

  • Must not be used or altered
  • Must be in the security ties
  • Must not be chemically altered
  • Must have proof of purchase
  • Must be in original packaging with tags


We are pleased to offer 14 days for refund requests. All approved returns are subject to a 15% restocking fee. Refunds are applied to your original payment method minus any applicable restocking or shipping fees.

Returns or Exchanges must follow these directions:

  1. Click the purple button below or contact customer support.
  2. Complete the return form, wait for approval, and ship the package.
  3. We’ll issue a refund within 7 to 10 business days of receiving the return.

Savvy Shopper Tip: Most hair companies that offer “sample tester swatches” have very strict policies that allow you to open the tester, but forbid you from returning or exchanging the actual product you purchased if removed from the packaging. Don’t regret falling victim to these clever marketing tactics!


We are pleased to offer 30 days for exchanges and store credit for products which meet the return criteria above. It’s quick and easy to request your exchange. Click below or click here to get started!

**We do NOT refund original shipping charge**

EASY RETURNS 14 Days from Delivery
EASY EXCHANGES 30 Days from Delivery
STORE CREDIT 30 Days from Delivery

Frequently Asked Questions

Yes. In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted. However, we will take every effort to address any genuine quality issues with the steps below:

You must contact us within 30 days of receiving your order.

  1. Depending on the situation, we may ask you to submit photos of your problem.
  2. Since most problems can be resolved with a maintenance regimen, we may offer suggestions for product(s) which may help resolve your problem.
  3. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action.
  • In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California at your own expense. Upon receipt and inspection of the product, Perfect Locks will bear the cost to send out a product replacement if a replacement is warranted. If no problem is evident, we will send the item(s) in question back to the customer without an exchange of product.

Yes. You must send the product back at your own expense. We recommend you use a shipping provider with tracking information. Perfect Locks will not be held responsible for lost packages.

No. Shipping and handling fees are non-refundable.

Merchandise must be physically received and inspected before a return can be granted. Please allow 72 hours upon receipt for your refund to be inspected. Refunds will take anywhere between 7-10 business days to be processed. Please contact your bank or credit card prior to contacting us.

Some customers need assistance finding their match. Our Customer Success Team is here to assist with personalized consultations. We can analyze your texture, color, length, and volume, to give you recommendations on which hair will help you achieve your desired look. We'll even send you pictures of the exact hair we have in mind, so you can love the texture and color before we ship it out to you! We're passionate about finding you the perfect match!

You may contact us at sales@perfectlocks.com or 1.888.290.4771 or through Live Chat during normal business ours. Our support team is available 24/7

We charge a nominal 15% restocking fee. VIP Members and VIPro Members are charged a 5% restocking fee.

We will not honor refunds after 14 days unless you are a VIP Members or VIPro Member..

No problem, we can issue a store credit for you which you can use on your next purchase.

From the day your order is delivered.