Exchanges & Returns
As a global market-leader in hair extensions since 2008, Perfect Locks™ strives for customer satisfaction. We are proud to offer a no-hassle 14 day returns and 30 day exchanges on all our hair extensions from the date of delivery. We wash and condition all hair before it gets shipped to you as part of our triple-point inspection. Unlike other companies, you may wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product. After the security ties are removed, any possibility for return is voided.
Returns or Exchanges must meet the following conditions:
- Must not be used or altered
- Must be in the security ties
- Must not be chemically altered
- Must have proof of purchase
- Must be in original packaging with tags
We are pleased to offer 14 days for refund requests. All approved returns are subject to a 15% restocking fee. Refunds are applied to your original payment method minus any applicable restocking or shipping fees.
Returns or Exchanges must follow these directions:
- Click the purple button below or contact customer support.
- Complete the return form, wait for approval, and ship the package.
- We’ll issue a refund within 7 to 10 business days of receiving the return.
Savvy Shopper Tip: Most hair companies that offer “sample tester swatches” have very strict policies that allow you to open the tester, but forbid you from returning or exchanging the actual product you purchased if removed from the packaging. Don’t regret falling victim to these clever marketing tactics!
EASY EXCHANGES & STORE CREDIT
We are pleased to offer 30 days for exchanges and store credit for products which meet the return criteria above. It’s quick and easy to request your exchange. Click below or click here to get started!
**We do NOT refund original shipping charge**
|EASY RETURNS||14 Days from Delivery|
|EASY EXCHANGES||30 Days from Delivery|
|STORE CREDIT||30 Days from Delivery|