We ship fast! All orders placed before 2pm PST Mon-Fri ship the same day from our headquarters in Walnut Creek, California.
IMPORTANT: We're temporarily offering free domestic shipping on orders of $100 or more within the United States.
We offer free worldwide shipping on orders of $250 or more. Free shipping, and other expedited shipping methods will be shown at checkout.
VIP Members receive free shipping on orders $100 & up in the domestic United States. International VIP Members get $15 shipping to Canada, $25 everywhere else. Become a VIP >
With over 10 years in the hair industry, your experience is our top priority. We’re here to help.
We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspect each and every item that leaves our warehouse in California. We’re confident in our products, and we’re pleased to offer an industry-first return policy unlike any other company in the event you are not completely satisfied with your purchase.
You may wash, condition, brush, and heat style your extensions while in the security zip ties and/or before the lace is cut or trimmed. If for any reason you aren’t satisfied, send the hair back within 14 days of receiving the product for an exchange (no restocking fee) or refund (15% restocking fee). VIP and VIPro Members have 30 days and a 5% restocking fee. It’s that simple. Shipping charges are not reimbursed. Refunds will be issued in the same payment form as tendered at the time of purchase. Once the hair is used we are very limited if a problem arises.
Exchanges & Store Credit:
We will pay the shipping costs to mail the newly exchanged product(s) from our facility as a one-time courtesy (Domestic U.S. only). All international customers must ship items back at their own expense.
A 35% restocking fee will apply for any returned and/or canceled custom orders (Non-VIP, VIP, and VIPro Members). If you would like to exchange your custom order for an in-stock item, no restocking fee will apply.
|Non-VIP Members||VIP Members|
|Return Period||14 Days||30 Days|
* Refunds or Exchanges that do not have a RMA created within the return window will not be permitted. Please allow 72 hours upon receipt for your returned item(s) to be inspected. Refunds will take anywhere between 7-10 business days to be processed.
So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity