Privacy Policy

Privacy Policy

Last Updated: December 23, 2025

Perfect Locks LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit or make a purchase from https://www.perfectlocks.com (the "Site"). This policy also explains your rights and choices regarding your personal information.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide to Us

When you visit our Site, create an account, make a purchase, or contact us, we may collect the following personal information:

  • Contact Information: Name, email address, postal address, and phone number
  • Payment Information: Credit or debit card number, billing address, and other payment details (processed securely through our payment processors - we do not store complete card numbers)
  • Order Information: Products purchased, order history, shipping preferences, and delivery address
  • Account Information: Username, password, and account preferences
  • Communications: Messages you send us, customer service inquiries, product reviews, and survey responses

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity using cookies and similar technologies:

  • Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
  • Usage Information: Pages viewed, products browsed, time spent on pages, links clicked, referring website, and search terms used on our Site
  • Location Information: General geographic location based on your IP address

Information from Third Parties

We may receive information about you from third-party sources, including marketing partners, advertising networks, social media platforms, and fraud prevention services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment and Services

  • Process and fulfill your orders, including payment processing, shipping, and delivery
  • Send order confirmations, shipping notifications, and invoices
  • Manage your account and provide customer support
  • Process returns, exchanges, and refunds

Communications

  • Respond to your inquiries and customer service requests
  • Send transactional emails related to your orders
  • Send promotional communications about our products, sales, and events (with your consent where required - you can opt out at any time)
  • Notify you about changes to our policies or services

Business Improvement

  • Analyze website traffic and usage patterns
  • Improve our Site, products, and customer experience
  • Conduct research and analytics

Marketing and Advertising

  • Deliver targeted advertisements based on your interests
  • Measure the effectiveness of our marketing campaigns
  • Personalize your experience on our Site

Security and Fraud Prevention

  • Screen orders for potential risk or fraud
  • Protect our rights, property, and safety, and that of our customers
  • Comply with legal obligations

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers

We work with companies that help us operate our business and provide services to you, including:

  • E-commerce Platform: Shopify (hosts our website and processes transactions)
  • Payment Processors: Shopify Payments, PayPal, Affirm, Klarna, Sezzle, Afterpay
  • Shipping Carriers: USPS, UPS, FedEx, and other delivery services
  • Email Marketing: Klaviyo
  • Customer Support: ReAmaze
  • Reviews: Judge.me
  • Analytics: Google Analytics

Advertising and Marketing Partners

We may share information with advertising networks and social media platforms for targeted advertising purposes, including:

  • Google Ads
  • Meta (Facebook and Instagram)
  • TikTok
  • Retention.com (identity resolution for marketing)

You can opt out of Retention.com's services at https://app.retention.com/optout.

Legal and Safety Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes (such as a subpoena or court order)
  • Respond to lawful requests from government authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our terms of service

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us provide and improve our services, analyze usage, and deliver personalized content and advertising.

What Are Cookies?

Cookies are small data files placed on your device that often include an anonymous unique identifier. We also use log files, web beacons, tags, and pixels to track how you interact with our Site.

Types of Cookies We Use

Cookie Categories and Purposes
Category Purpose
Essential Required for the Site to function, including shopping cart, secure checkout, and user authentication. These cannot be disabled.
Analytics Help us understand how visitors use our Site by collecting anonymous statistical information (e.g., Google Analytics).
Marketing Used to deliver relevant advertisements and track campaign effectiveness (e.g., Meta Pixel, Google Ads, TikTok Pixel).
Preferences Remember your settings and preferences, such as language and recently viewed products.

Managing Your Cookie Preferences

You can manage your cookie preferences by:

Please note that disabling certain cookies may affect the functionality of our Site, including your ability to add items to your cart or complete purchases.

Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. Our Site does not currently respond to DNT signals. However, you can use the cookie management options described above to control tracking. We do honor Global Privacy Control (GPC) signals as valid opt-out requests under applicable laws.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Know/Access: Request information about what personal data we have collected about you and receive a copy
  • Right to Correction: Request that we correct inaccurate or incomplete information
  • Right to Deletion: Request that we delete your personal information (subject to certain exceptions)
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information for targeted advertising
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights:

We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.

6. Notice for California Residents (CCPA/CPRA)

This section provides additional disclosures required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Notice at Collection

At or before the point of collection, California law requires us to inform you of the categories of personal information we collect and how we use it. The categories we collect are described in Section 1, and our purposes for collection are described in Section 2.

Categories of Personal Information Collected and Disclosed

In the past 12 months, we have collected and may have disclosed the following categories of personal information for business purposes:

Personal Information Categories Under CCPA
Category Examples Collected Disclosed for Business Purpose Sold/Shared for Advertising
A. Identifiers Name, email, postal address, phone number, IP address, account name Yes Yes Yes
B. Personal Information (Cal. Civ. Code 1798.80(e)) Name, address, telephone number, credit card number Yes Yes No
C. Protected Classifications Age, gender (if provided) No No No
D. Commercial Information Products purchased, purchase history, shopping preferences Yes Yes Yes
E. Biometric Information Fingerprints, voiceprints, facial recognition No No No
F. Internet/Network Activity Browsing history, search history, Site interactions Yes Yes Yes
G. Geolocation Data General location based on IP address Yes Yes Yes
H. Sensory Data Audio, visual, or similar information No No No
I. Professional/Employment Info Job title, employer No No No
J. Education Information Student records No No No
K. Inferences Preferences, characteristics, behavior patterns Yes Yes Yes
L. Sensitive Personal Information Account login credentials Yes No No

Sources of Personal Information

We collect personal information from:

  • Directly from you (when you make a purchase, create an account, or contact us)
  • Automatically from your device (through cookies and similar technologies)
  • From third parties (advertising networks, analytics providers, social media platforms)

Your California Privacy Rights

As a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell/share
  • Delete your personal information (with certain exceptions)
  • Correct inaccurate personal information
  • Opt-out of the sale or sharing of your personal information
  • Limit use of sensitive personal information
  • Non-discrimination for exercising your rights

Financial Incentives

We may offer promotions, discounts, or other benefits in exchange for your email address or participation in our loyalty programs. Participation is voluntary, and you may withdraw at any time by unsubscribing. The value of these incentives is reasonably related to the value of your data to our business.

Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require verification of both your identity and the agent's authorization.

7. Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration.

However, like many online retailers, we use advertising services that may constitute "selling" or "sharing" personal information under California law. Specifically, we may share identifiers (like device IDs), internet activity, and commercial information with advertising partners to deliver targeted ads.

How to Opt Out

You have the right to opt out of the sale or sharing of your personal information. To exercise this right:

  • Click the "Do Not Sell or Share My Personal Information" link in our website footer
  • Adjust your cookie preferences by clicking "Cookie Preferences" in our footer and disabling Marketing cookies
  • Enable Global Privacy Control (GPC) in your browser - we honor GPC signals as valid opt-out requests
  • Email us at privacy@perfectlocks.com with subject line "Do Not Sell or Share"
  • Call us at (925) 891-5645

Once you opt out, we will stop sharing your information with advertising partners for targeted advertising purposes. Please note that opting out does not mean you will stop seeing ads - you may still see generic ads that are not based on your personal information.

If you have previously opted out and later wish to opt back in, you can adjust your cookie preferences or contact us.

8. Notice for European Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, this section provides additional information about your rights under the General Data Protection Regulation (GDPR).

Data Controller

Perfect Locks LLC is the data controller responsible for your personal information.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: To fulfill orders and provide services you requested
  • Legitimate Interests: For fraud prevention, security, improving our services, and direct marketing (where permitted)
  • Consent: For marketing communications and non-essential cookies (where required)
  • Legal Obligation: To comply with applicable laws

Your GDPR Rights

You have the right to:

  • Access: Obtain confirmation of whether we process your data and request a copy
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us using the information in Section 14.

International Data Transfers

Your information will be transferred to and processed in the United States. We take appropriate safeguards to protect your data in accordance with applicable laws, including the use of Standard Contractual Clauses where required.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing violates applicable law.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill your orders
  • Maintain your account
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce our agreements

Our typical retention periods:

  • Order and transaction records: 7 years (for tax and legal purposes)
  • Account information: Until you request deletion or close your account
  • Marketing preferences: Until you unsubscribe or request deletion
  • Cookie and analytics data: Up to 26 months
  • Customer service communications: 3 years

When your information is no longer needed, we will securely delete or anonymize it.

10. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

  • Encryption: All data transmitted to and from our Site is protected by SSL/TLS encryption
  • Secure Payments: Payment information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers.
  • Access Controls: We limit access to personal information to employees and service providers who need it
  • Regular Monitoring: We regularly review and update our security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Our Site may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.

12. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@perfectlocks.com so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

When we make changes:

  • We will post the updated policy on our Site with a new "Last Updated" date
  • For material changes, we may notify you by email or through a notice on our Site

We encourage you to review this policy periodically. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy. Any information collected under a previous version of this policy will remain subject to that version's terms unless you consent to the new terms.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Perfect Locks LLC
Attn: Privacy Team
635 Ygnacio Valley Road
Walnut Creek, CA 94596
United States

Email: privacy@perfectlocks.com
Phone: (925) 348-9044

For general customer service inquiries, you may also contact support@perfectlocks.com.

We will respond to privacy-related requests within 45 days (or sooner as required by applicable law). If we need additional time, we will notify you.