We ship fast! All orders placed before 2pm PST Mon-Fri ship the same day from our headquarters in Walnut Creek, California.
IMPORTANT: We're temporarily offering free domestic shipping on orders of $100 or more within the United States.
We offer free worldwide shipping on orders of $250 or more. Free shipping, and other expedited shipping methods will be shown at checkout.
VIP Members receive free shipping on orders $100 & up in the domestic United States. International VIP Members get $15 shipping to Canada, $25 everywhere else. Become a VIP >
Since all of our hair is single-drawn Remy hair (ends are left natural), your hair may include an extra 1 to 2 inches extra. This allows you to trim the ends without unnecessarily paying for extra length. Or leave them beautifully natural like most of our customers, the choice is yours.
Our wavy and curly hair is measured when pulled straight.
The length of our hair depends on the texture you choose. Our straight hair naturally falls longer because it lies completely flat when it's measured. We measure the length of our curly hair when it is in a straight position because it has more volume for the same weight. The length of our wavy hair texture lies in-between that of the straight and curly.
This guide will help you to determine where a length will fall when placed at the top of the head. The hair will fall even longer when placed at the nape area.
So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity