Frequently Asked Questions

We process orders within 1 business day. Orders placed before 2pm PST Monday through Friday ship same day. Standard shipping takes 3-5 business days within the U.S. Expedited shipping options are available at checkout.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

Yes! If you're in the Bay Area, you can select 'Local Pickup' at checkout and pick up your order at our Walnut Creek, CA showroom. Check our store hours here.

Yes! We ship internationally to most countries. Shipping rates and times vary based on location. Expedited options, such as overnight and 2-day shipping, are available at checkout.

We process orders quickly, so if you need to update your shipping address, please contact us immediately. If the order has not yet shipped, we will do our best to accommodate the change.

If your package is lost or stolen, contact our customer support team as soon as possible. We will work with the carrier to investigate and find a solution, whether that means replacing your order or assisting in filing a claim.

International orders may be subject to customs fees, duties, or taxes determined by your country's regulations. These charges are not included in our prices and must be paid upon delivery.

We accept returns and exchanges within 30 days for unopened, unused products in their original packaging. Due to hygiene regulations, worn or altered hair cannot be returned. Please note, returns are subject to a 15% restocking fee. To read the full details of our return policy, click here.

To initiate a return or exchange, visit our Returns Portal and follow the steps. Approved returns receive a prepaid return label (for U.S. customers).

If the packaging is unopened, you can exchange it for the correct shade within 30 days. Use our Color Matching Service to ensure you get the perfect match before ordering.

Unfortunately, due to hygiene reasons, we cannot accept returns on opened or used hair extensions. If you are unsure about your color or length, we recommend keeping the security seal intact until you are certain.

Yes! If your extensions are unopened and in their original condition, you can exchange them for a different length or texture within 30 days by following the steps in our Returns Portal.

Yes! If you purchased your Perfect Locks extensions at our Bay Area showroom, you can return or exchange them within 30 days. Please bring your receipt and ensure the product is unopened and unused.

All returns must be sent back in their original packaging. Any security ties must still be attached and unaltered. If the product packaging has been tampered with, we may not be able to process your return.

Once we receive your returned item, refunds are processed within 5-7 business days. Depending on your bank, it may take additional time for the funds to reflect in your account.

Yes! Refunds are issued to the original payment method used at checkout. If you paid using a gift card or store credit, the refund will be credited back to your Perfect Locks account.

Yes, however some items are marked final sale and cannot be returned or exchanged. If your item is defective or damaged upon arrival, please contact us, and we'll make it right.

The best hair extensions depend on your lifestyle and hair type! Clip-ins are great for temporary volume, tape-ins provide a seamless look, and wefts offer long-lasting wear. If you're unsure, take our Hair Extensions Quiz to discover your perfect match. We've also created several hair extension guides that explain the considerations for each method.

With proper care, our Remy human hair extensions can last 6-12 months or longer depending on the method. Clip-ins tend to last longest since they're worn less frequently, while tape-ins and wefts typically last 3-6 months before needing replacement. Follow our hair care guide for tips on maximizing the lifespan of your extensions.

At Perfect Locks, we offer 100% ethically sourced Remy human hair with the cuticles intact for long-lasting quality. Unlike many brands, our hair is never chemically over-processed, ensuring durability, softness, and tangle-free performance. We are also a female-founded, family-run business based in California since 2008.

If you have curly or textured hair, our Kinky Curly, Deep Wave, and Wavy textures blend seamlessly with natural curls. We also offer tight coils and looser waves to match a variety of natural hair patterns. Shop by texture to explore our offerings.

Absolutely. We offer a full range of textured extensions designed specifically to blend with natural curls and coils, including Kinky Straight, Kinky Curly, Deep Wave, and Coily textures. Many customers with 3B-4C hair find our textured clip-ins and wefts blend seamlessly with their natural hair pattern. Shop textured extensions to find your match.

For fine or thinning hair, we recommend our Seamless Clip-Ins or Halo extensions. They're lightweight, gentle on delicate hair, and designed to add volume without pulling or causing damage. If you're considering professional methods, tape-ins distribute weight evenly and work well for finer hair types. Our quiz can help you find the right match.

Remy hair features intact cuticles aligned in the same direction, ensuring smooth, tangle-free extensions with long-lasting quality. In contrast, non-Remy hair has cuticles misaligned, leading to tangling and matting over time. Unfortunately, many brands mislabel non-Remy hair as Remy. At Perfect Locks, we guarantee 100% authentic Remy hair for superior durability and a natural look.

Yes, our 100% Remy human hair can be dyed, but we recommend going darker only. Lightening or bleaching can damage the hair and void our return policy. For best results, have a professional colorist handle the process. If you need a specific shade, consider our Color Matching Service or explore our 40+ shades before purchasing.

The number of packs depends on your desired volume and hair thickness. For Clip-Ins, one set is usually enough. For Tape-Ins or Wefts, we recommend 3-5 packs for a full look. Explore our quantity guide for more information.

Yes! We offer color swatches to help you find the perfect shade before purchasing a full set of extensions. To explore our options to find your perfect match click here.

We offer a wide range of shades to blend seamlessly with your natural hair. If you're unsure, our Color Matching Service allows you to upload a photo for expert recommendations.

Yes! Choosing the right length and volume depends on your natural hair and the look you want. Our Hair Length Guide provides visuals and expert tips to help you decide.

Absolutely! Our Clip-In and Halo extensions are perfect for beginners, offering a quick and damage-free way to enhance your hair in minutes. If you're new to professional methods like Tape-Ins or Wefts, we recommend consulting a licensed stylist.

We are committed to ethical sourcing and sustainability. Our hair is ethically sourced from voluntary donors, ensuring fair trade practices. We work directly with suppliers who follow ethical labor standards.

Yes! Our 100% Remy human hair extensions can be heat-styled just like your natural hair. Always use a heat protectant and keep the temperature below 350°F to prevent damage. Follow our hair care guide for more information.

When installed and maintained correctly, quality hair extensions should not damage your natural hair. Clip-ins and halos are completely damage-free since they don't use adhesives or bonds. For professional methods, working with a trained stylist and following proper maintenance schedules is key to protecting your natural hair.

For clip-ins and halos, we recommend removing them before swimming or showering to extend their lifespan. For professional methods like tape-ins and wefts, you can swim, but always rinse your hair with clean water immediately after and avoid prolonged exposure to chlorine or saltwater. Deep condition weekly if you swim regularly.

Yes, but to prevent tangling and breakage, we recommend tying your hair into a loose braid or ponytail before bed. A silk or satin pillowcase can also help reduce friction. We wrote a guide about sleeping with hair extensions, which is a good read.

For clip-in hair extensions, frequent washing isn't necessary. We recommend washing them every 10-15 wears or when there is product buildup. Professional extensions require different levels of maintenance. Learn more in our hair care guide.

Textured and curly extensions need extra moisture to stay tangle-free. Use a leave-in conditioner or curl cream after each wash, detangle gently with a wide-tooth comb starting from the ends, and sleep with your hair in a loose braid or protected with a satin bonnet. Our hair care guide has detailed tips for textured hair maintenance.

Store your clip-ins flat or hanging in a cool, dry place away from direct sunlight. Many customers use the original packaging, a silk or satin bag, or a dedicated extension hanger. Avoid storing them tangled or bunched up, and always brush them gently before putting them away.

Use sulfate-free, paraben-free, and alcohol-free hair products to keep your extensions soft and hydrated. We've also created a special line of hair care products that are safe to use.

If you received the wrong item, a damaged product, or something is missing, contact our customer support team immediately. We'll work quickly to resolve the issue and ensure you get the correct product.

We process orders quickly, but if you need to make changes, contact us as soon as possible. If your order has not yet shipped, we may be able to modify or cancel it. Once an order is shipped, we can no longer make changes.

Creating an account is easy! Simply click on the 'My Account' icon at the top of our website and follow the registration steps. Having an account allows you to track orders, save favorites, and earn rewards.

If you forget your password, click 'Forgot Password' on the login page, and we'll send a password reset link to your registered email. Follow the instructions to reset your password and regain access to your account.

Earn points every time you shop! You'll also earn points for referrals, reviews, and social media engagement. Check out our Perfect Perks Rewards page to see all the ways you can earn.

Our rewards program has three tiers: Countess (all members), Duchess (spend $1,000 in a year), and Empress (spend $2,500 in a year). Higher tiers unlock more rewards, discounts, and exclusive perks.

Redeeming points is easy! Log into your account and visit the 'Rewards' section. You can exchange points for discounts, free products, and more.

Yes! At Perfect Locks, we offer exclusive discounts for stylists and professionals through our Pro Stylist Program. When you sign up for a Professional Account, you'll gain access to:

• Special wholesale pricing on professional hair extensions
• Bulk order discounts to maximize your savings
• Exclusive promotions & early access to new products
• Free educational resources to help grow your business

To qualify, simply register for a Pro Stylist account here. Once verified, you'll unlock professional pricing and perks!

We also offer a wholesale program for hair salons and business owners.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna for installment payments.

Yes! We offer financing through Klarna and Shop Pay Installments, allowing you to split your purchase into easy, interest-free payments. Choose one of these options at checkout to get started. Learn more about these options here.

* Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190

Enter your discount code at checkout in the 'Promo Code' box, then click 'Apply.' Only one code can be used per order, and some exclusions may apply.

If your payment was declined, double-check that your billing information matches your card details. If the issue persists, try another payment method or contact your bank for further assistance.

Sales tax is applied to orders based on your shipping location and local tax laws. The tax amount will be displayed at checkout before completing your purchase.