We ship fast! All orders placed before 2pm PST Mon-Fri ship the same day from our headquarters in Walnut Creek, California.
FREE SHIPPING
We offer free worldwide shipping on orders of $250 or more. Free shipping, and other expedited shipping methods will be shown at checkout.
VIP MEMBERS
VIP Members receive free shipping on orders $100 & up in the domestic United States. International VIP Members get $15 shipping to Canada, $25 everywhere else. Become a VIP >
So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!
Examples of good notes:
Please choose darker bundles that match
I want tighter ringlet curls please
I want a coarser hair texture
TERMS & CONDITIONS
Membership
Membership is available to all qualifying individuals 16 years of age and over. For partner stylist you need to be approved as a licensed cosmetologist before becoming a VIP Pro member
Perfect Locks reserves the right to refuse membership to any applicant and membership may be terminated at Perfect Locks discretion and without cause.
Membership is subject to any and all rules adopted by including our online, showroom terms and conditions and by all applicable laws
Members cannot add on any other promotion to discounts received from the membership program (sales, coupon codes)
Members cannot use their VIP discount on products that are already discounted such as bundle deals, clearance items
Members are subject to the same return policy applicable for all Perfect Locks customers for products purchased. The terms can be found on the website
Membership is approved once the membership fee is paid in full and settled by the financial institution
Free Shipping is applied to each order greater than $100
Membership Fees
Membership fee is for one 12-month period from the date of enrollment of the Primary member
The program is intended for individual use only, our membership is valid for the primary member only and is not transferable
Membership Renewal and Cancellation
Your membership will be automatically renewed for yearly subscription and your payment method will automatically be charged at the then-current subscription rate until you cancel your subscription renewal. Member will need to call Perfect locks customer support to cancel subscription auto renewal
Membership fee is non-refundable and cannot be cancelled once processed
Membership changes can take place from VIP to VIP Pro provided the member qualifies as a stylist and pays the amount difference between the two programs. The annual membership becomes active after the date of switch.
Fraud Protection
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity
General Disclaimers
Perfect locks reserves the right to make changes to the member program as it seem necessary at anytime of the membership
Product prices and availability are subject to change without notice
Member recognizes that the Perfect Locks Brand and Trademark are the valuable property of Perfect Locks alone.will do nothing, actively or passively, to devalue the brand. Examples of such devaluing include but are not limited to; using Trademark on products not supplied or authorized by Perfect Locks, using Trademark on unauthorized besides Perfect Locks’s websites, using Trademark at tradeshows without preapproval from Perfect Locks, using Perfect Locks’s images and professional photographs for use promotion other than Perfect Locks’s products. Damages will be due for breach of her clause in the amount needed to restore the value lost.
The Agreement shall be governed by the laws of the State of California.
