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We ship fast! All orders placed before 2pm PST Mon-Fri ship the same day from our headquarters in Walnut Creek, California.

FREE SHIPPING

We offer free worldwide shipping on orders of $350 or more. Free shipping, and other expedited shipping methods will be shown at checkout.

VIP MEMBERS

VIP Members receive free shipping on orders $100 & up in the domestic United States. International VIP Members get $15 shipping to Canada, $25 everywhere else. Become a VIP >

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HELP & HOW-TO

How can we help? We're just a call or email away. Feel free to contact us at any time.

Top Questions

This means that all of our hair is procured with the highest integrity from the most transparent and reputable methods possible. In the industry of natural hair extensions,  many companies do not disclose or are not aware of how human hair may be taken or forcefully influenced from women in third-word countries.

At Perfect Locks, we are the source, all of our hair is willingly donated as part of the daily religious temple ceremonies in India. The hair is then auctioned by the temples, and the monies are recycled back into the same communities for betterment. 

Ethical sourcing is the only way to insure the most humane and high-quality product. Learn more about the importance of ethically sourced hair extensions.

No, colored hair is no longer Virgin. To achieve colored hair, we color our Virgin hair using our special ammonia-free coloring process. When shopping on our site, If the color you select is not Virgin Natural #1, then the hair has been colored and is not Virgin.
We've put together a hair extension care guide with a video to help you understand how to properly take care of your hair. This is very important, please read our guide!
Absolutely! The shipping process sometimes flattens the hair and a nice wash or co-wash can really bring it back to life.

Don't worry, we are always here to help. Give us a call or shoot us an email. Our customer service is available during normal business hours from 9-5 Monday through Friday. Our knowledgeable staff will help you find the solution to your hair problems.

Hair problems like tangling and matting are usually related to a maintenance issue or hair care regimen. Since all hair is natural and can vary from batch to batch, it's important to use the right hair care products.

Most important, stay calm and remember that there is a solution for any problem.

We love photos! See your photo on our website by using the hashtag #myperfectlocks, or upload your photo conveniently from your Instagram account using the photo widget on our home page or product pages, or right at the top of our Shoppable Instagram Gallery. We cannot wait to see you!
Absolutely. If you are interested in retailing or want to wholesale hair extensions please fill out this form! We also have an hair extension program for stylists that pays you real commissions so you can increase your earning potential!

Weaves & Bulk Hair

For a full install we recommend 2 packs if your trying to achieve 18 inches and under. For 20 inches and over we may recommend a 3rd pack for a full installation. It's always better to purchase a little extra rather than not enough. You can always return any unopened packs or use any leftover for a future purchase. You can never have enough hair!

Fusion Hair

We recommend 150 to 200 strands for a full installation. That's 6 to 8 packs depending how full of a look you are trying to achieve. 

Tape Hair

We recommend 6 to 8 packs for a full installation. 

Clip Ons

One set will add length and volume, but 2 sets will make you an all out diva! Go for 2 if glam is what you are after. This includes Volumizers, but please know that installing 2 Volumizers can be tricky. Contact us for more info.

Take a peek at our color and matching system where you can view color swatches of our most popular colors. Our hair colors have proven to work for the most popular and desirable natural shades.

However, due to the nature of natural hair, colors can have slight variations. If you are particular about your shade we encourage you to upload a photo right from your computer and phone from the form located right on this page so we can do our best to hand select your best match. Easy peasy.

Our customer service team is relentless about making sure your satisfied with your hair from beginning to end, so do not hesitate to reach out for help. We can even send you photos of the actual hair you would be receiving. We will work closely with you to find your perfectly matched color.

We only recommend high quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair. In addition, your local stores often stock old product which can cause certain chemical agents within the product to be deactivated.

We choosing high quality sulfate-free product, we recommend our Inspire Hair Care line

We recommend shampooing and conditioning the hair at least once a week using professional grade products. If you have Clip-On extensions this will be about every fourth wear. Since the hair is no longer attached to a live root, properly cleansing and conditioning your extensions is crucial.

  • Over shampooing (more than 3-4 times a week) will lead to drying out the hair.
  • Under shampooing (less than once a week) can lead to build up, which will cause tangling and matting.

Credit Cards: We accept Visa, MasterCard, American Express, and Discover.

Paypal: We do accept PayPal, you will see the option on the checkout page.

Affirm: A new easy financing option, a soft hit credit check is required.

Western Union: If you have arranged to make a Western Union payment to us, please send the payment to Gautama Swamy in Walnut Creek, California and send the MTCN number by email.

We ship worldwide. You will see various shipping options for FedEx and the United States Postal service based on your zip code, state, or country. We do not ship to Mars.

In a nutshell, we offer a no hassle 14-day refund or exchange (minus shipping costs (for all unused products). Our policy allows you to wash, condition and brush through the hair, while in the zip ties, to ensure full satisfaction of the product before use. A 15% restocking for non-vip customers (5% for vip customers). Custom orders are charged a orders 35% restocking fee.

Read our full return policy or process a return or exchange request here.

FAST! You can receive your order the very next day by 8am if you need it! We offer several expedited shipping options at checkout, but please keep in mind that our shipping cutoff is 2pm PST. That means you need to get your order in by 2pm our time in California for it to ship the same day. This applies to all orders placed Monday through Friday, excludes Saturday. 

Orders

We offer a 30 guarantee on our hair products in conjunction with usage of our hair care products. Using high quality products like the ones we have formulated and tested are important. If you experience problems with your hair we can help you through your situation and can even replace your hair after you have it removed and send it back for inspection. Read our return policy here.

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.

 

Don't fret. This just means your package has not been scanned by our FedEx or USPS pick up guy. The email is sent when the label is created, but you'll only see the tracking status update after it's scanned into the system by brawny Bill or cute Charlie.
Absolutely. If you are interested in retailing or want to wholesale hair extensions please fill out this form! We also have an hair extension program for stylists that pays you real commissions so you can increase your earning potential!

Weaves & Bulk Hair

For a full install we recommend 2 packs if your trying to achieve 18 inches and under. For 20 inches and over we may recommend a 3rd pack for a full installation. It's always better to purchase a little extra rather than not enough. You can always return any unopened packs or use any leftover for a future purchase. You can never have enough hair!

Fusion Hair

We recommend 150 to 200 strands for a full installation. That's 6 to 8 packs depending how full of a look you are trying to achieve. 

Tape Hair

We recommend 6 to 8 packs for a full installation. 

Clip Ons

One set will add length and volume, but 2 sets will make you an all out diva! Go for 2 if glam is what you are after. This includes Volumizers, but please know that installing 2 Volumizers can be tricky. Contact us for more info.

Take a peek at our color and matching system where you can view color swatches of our most popular colors. Our hair colors have proven to work for the most popular and desirable natural shades.

However, due to the nature of natural hair, colors can have slight variations. If you are particular about your shade we encourage you to upload a photo right from your computer and phone from the form located right on this page so we can do our best to hand select your best match. Easy peasy.

Our customer service team is relentless about making sure your satisfied with your hair from beginning to end, so do not hesitate to reach out for help. We can even send you photos of the actual hair you would be receiving. We will work closely with you to find your perfectly matched color.

Sometimes! Keep an eye out for our latest sales and promotions, we sometimes offer free 3 day shipping on all order over $350. Free shipping on international orders will be shipped through USPS and delivery times may vary.

Easy peasy. Just contact us during normal business hours or send an email to sales@perfectlocks.com. We'll do our best to get back to you in a jiffy!

Credit Cards: We accept Visa, MasterCard, American Express, and Discover.

Paypal: We do accept PayPal, you will see the option on the checkout page.

Affirm: A new easy financing option, a soft hit credit check is required.

Western Union: If you have arranged to make a Western Union payment to us, please send the payment to Gautama Swamy in Walnut Creek, California and send the MTCN number by email.

We ship worldwide. You will see various shipping options for FedEx and the United States Postal service based on your zip code, state, or country. We do not ship to Mars.

In a nutshell, we offer a no hassle 14-day refund or exchange (minus shipping costs (for all unused products). Our policy allows you to wash, condition and brush through the hair, while in the zip ties, to ensure full satisfaction of the product before use. A 15% restocking for non-vip customers (5% for vip customers). Custom orders are charged a orders 35% restocking fee.

Read our full return policy or process a return or exchange request here.

FAST! You can receive your order the very next day by 8am if you need it! We offer several expedited shipping options at checkout, but please keep in mind that our shipping cutoff is 2pm PST. That means you need to get your order in by 2pm our time in California for it to ship the same day. This applies to all orders placed Monday through Friday, excludes Saturday. 

Account Help

We know everybody loves a good deal. Subscribe to our newsletter if you haven't already. If you are an existing customer of ours make sure you check your Perfect Point balance in your account. There are almost always some points there for you to use towards your next purchase. Stay tuned for sales and special sale events by following us on social media, just click the links at the bottom of the website to get connected!

We sure do! It's called "Perfect Perks" and it's full of great benefits. 

  • Points for purchases
  • Points for referrals
  • Rewards on your birthday

And that's just the beginning! Create an account to get started.

We love photos! See your photo on our website by using the hashtag #myperfectlocks, or upload your photo conveniently from your Instagram account using the photo widget on our home page or product pages, or right at the top of our Shoppable Instagram Gallery. We cannot wait to see you!
Perfect Points are earned with each purchase you make. They can be used for any future purchase after approval. You will see the option to use them on the checkout page when placing your order. You can always check your balance in your account at any time.

Products

No, colored hair is no longer Virgin. To achieve colored hair, we color our Virgin hair using our special ammonia-free coloring process. When shopping on our site, If the color you select is not Virgin Natural #1, then the hair has been colored and is not Virgin.

hair color chart

Looking for a different color? Place a custom order.

Virgin hair can be colored. Since all hair is natural and can vary, some hair may be harder to lift than others. Always remember you can only go 2 to 3 levels lighter with virgin #1B hair. To go lighter will require bleaching, which should be left to licensed professionals. 

Colored hair should not be colored. Since the hair has already gone through one chemical process to achieve the color, treating it again could lead to undesirable results.

Our advice is to always have your hair colored by a licensed professional or hair colorist. If you do decide to color your hair on your own, we always recommend you perform a strand test on a small section of the hair. If you need advice, give us a call or contact a professional for more help. Please keep in mind, once hair has been colored your return or exchange is void, and we are limited in how we can help if a problem arises.

All of the products from our "Inspire" hair care line are sulfate-free. They do not contain ammonia, parabens, or harmful chemicals that can dry out your hair and make it manageable. Our products have been thoroughly tested on our hair to ensure the best results. In fact, we wash and condition all of our hair with these products before they ship out to you! We use nothing but the best ingredients to make up the formula.
No. Our hair products are completely natural and pure. Just like the hair on your head. All of our hair is triple quality checked and shampooed and conditioned at our unit in India and again in California.
There are so many reasons. Longevity, durability, and flexibility are a few. Indian hair has proven to be the anchor in an industry flooded with so many interpretations and variations of hair. In fact, most hair is actually Indian hair masquerading as other hair. Read the truth here.
The hair comes from the temples in India. Every day more than 50,000 women and men from various parts of India visit the temple to donate their hair as a religious experience. The hair is then auctioned with the proceeds going back into the temple and communities of India. It is an incredibly interesting and inspirational process. To learn more about it read on.
Our products are made at our facility in India. We have a team of workers who have an impressive combined experience of 100 years in the industry. After manufacturing, and quality check, our products are sent to our facility in Headquarters in California for further inspection and pre-washing. If you are interested, learn more about our hair and processes.

Hair Care

We've put together a hair extension care guide with a video to help you understand how to properly take care of your hair. This is very important, please read our guide!
Leave-in conditioner is the best accessory for your hair after shampooing and conditioning. Our leave-in conditioner gives your hair the perfect blend of moisture and UV protection without weighing it down. This will also help keep the hair hydrated and manageable between shampoos.
Co-washing is short for conditioner-only washing. Some people prefer co-washing because using shampoo can sometimes strip the hair of it's natural oils, leading to dry and brittle hair. Co-washing is recommended for curly textures to help keep the hair hydrated and less frizzy. Always remember to use high quality sulfate-free product.
Absolutely! The shipping process sometimes flattens the hair and a nice wash or co-wash can really bring it back to life.
All of the products from our "Inspire" hair care line are sulfate-free. They do not contain ammonia, parabens, or harmful chemicals that can dry out your hair and make it manageable. Our products have been thoroughly tested on our hair to ensure the best results. In fact, we wash and condition all of our hair with these products before they ship out to you! We use nothing but the best ingredients to make up the formula.

Don't worry, we are always here to help. Give us a call or shoot us an email. Our customer service is available during normal business hours from 9-5 Monday through Friday. Our knowledgeable staff will help you find the solution to your hair problems.

Hair problems like tangling and matting are usually related to a maintenance issue or hair care regimen. Since all hair is natural and can vary from batch to batch, it's important to use the right hair care products.

Most important, stay calm and remember that there is a solution for any problem.

We only recommend high quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair. In addition, your local stores often stock old product which can cause certain chemical agents within the product to be deactivated.

We choosing high quality sulfate-free product, we recommend our Inspire Hair Care line

We recommend shampooing and conditioning the hair at least once a week using professional grade products. If you have Clip-On extensions this will be about every fourth wear. Since the hair is no longer attached to a live root, properly cleansing and conditioning your extensions is crucial.

  • Over shampooing (more than 3-4 times a week) will lead to drying out the hair.
  • Under shampooing (less than once a week) can lead to build up, which will cause tangling and matting.

LIKE DETAILS?

So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!

Examples of good notes:

TERMS & CONDITIONS

Membership

  • Membership is available to all qualifying individuals 16 years of age and over. For partner stylist you need to be approved as a licensed cosmetologist before becoming a VIP Pro member
  • Perfect Locks reserves the right to refuse membership to any applicant and membership may be terminated at Perfect Locks discretion and without cause.
  • Membership is subject to any and all rules adopted by including our online, showroom terms and conditions and by all applicable laws
  • Members cannot add on any other promotion to discounts received from the membership program (sales, coupon codes)
  • Members cannot use their VIP discount on products that are already discounted such as bundle deals, clearance items
  • Members are subject to the same return policy applicable for all Perfect Locks customers for products purchased. The terms can be found on the website
  • Membership is approved once the membership fee is paid in full and settled by the financial institution
  • Free Shipping is applied to each order greater than $100

Membership Fees

  • Membership fee is for one 12-month period from the date of enrollment of the Primary member
  • The program is intended for individual use only, our membership is valid for the primary member only and is not transferable

Membership Renewal and Cancellation

  • Your membership will be automatically renewed for yearly subscription and your payment method will automatically be charged at the then-current subscription rate until you cancel your subscription renewal. Member will need to call Perfect locks customer support to cancel subscription auto renewal
  • Membership fee is non-refundable and cannot be cancelled once processed
  • Membership changes can take place from VIP to VIP Pro provided the member qualifies as a stylist and pays the amount difference between the two programs. The annual membership becomes active after the date of switch.

Fraud Protection

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity

General Disclaimers

  • Perfect locks reserves the right to make changes to the member program as it seem necessary at anytime of the membership
  • Product prices and availability are subject to change without notice
  • Member recognizes that the Perfect Locks Brand and Trademark are the valuable property of Perfect Locks alone.will do nothing, actively or passively, to devalue the brand. Examples of such devaluing include but are not limited to; using Trademark on products not supplied or authorized by Perfect Locks, using Trademark on unauthorized besides Perfect Locks’s websites, using Trademark at tradeshows without preapproval from Perfect Locks, using Perfect Locks’s images and professional photographs for use promotion other than Perfect Locks’s products. Damages will be due for breach of her clause in the amount needed to restore the value lost.
  • The Agreement shall be governed by the laws of the State of California.