Perfect Locks has AMAZING customer service! After doing a bunch of research I ordered their 22"; custom tight curly clip-in extensions. Unfortunately, when they arrived the curl pattern was off. I was so worried I would run into one of those horrible customer service experiences and I was bracing myself for it. The employee I reached, Journie (???), was soooo nice, understanding, and attentive. She listened to my concerns, validated them with her supervisor, and worked to find a solution for me. I decided to have a corrected 22"; set made. They gave me a mailing label to send the old set back, then personally looked after the production and timeline for getting me a new set. All along the way for the new set, they updated me when my new set had reached the next step in the process, so I didn't have to worry! :) I received the set the other day, and this set is exactly what I had ordered to match my 3B hair. They also included a small travel size of their shampoo, conditioner, and curl nourishing spray, which honestly smells great. Mistakes are going to happen in business, no matter how hard you try, but not all customer service is the same, and Perfect Locks handled this exceptionally. Thank you!