Shipping policy
Holiday processing: During busy times of the year, such as Black Friday, please allow 3-4 business days for processing. Thank you for your patience.
How We Ship
Your Perfect Locks order ships from our headquarters in Walnut Creek, California.
Orders placed before 2pm PT Monday through Friday ship the same day. Once shipped, you'll receive tracking information by email within a few hours. You can also track orders anytime through your account or the shipment notification.
US Shipping
| Shipping Option | Price | Delivery Time |
|---|---|---|
| Standard | $10 $5 on orders under $40 Free over $225 USD |
2-5 Business Days |
| 2-Day | $25 | 2 Business Days |
| Overnight | $55 | Next Business Day For most US addresses |
Canada and International Shipping
| Shipping Option | Canada | International |
|---|---|---|
| Standard | 7-10 Business Days Free over $350 USD (about $490 CAD) |
7-10 Business Days Free over $450 USD |
| Express | 3-5 Business Days | 3-5 Business Days |
| FedEx International Priority | 1-3 Business Days | 1-3 Business Days |
Please Note
- Delivery times are estimates and may vary during peak seasons or because of carrier delays, weather, or customs processing.
- Delivery times are counted from the day your order ships, not the day you order. 2-Day and Overnight are estimates and are not guaranteed. The exact estimated date for your address is shown at checkout.
- International orders may be subject to customs duties and taxes on arrival.
- Free shipping thresholds may change during promotional events.
Delivery Estimates and Updates
You'll receive an order confirmation email as soon as your purchase is complete. If you don't receive it, please contact us about your order confirmation right away.
For custom orders or back-ordered items, we'll notify you of any delays and hold your order until everything is available. You can cancel for a full refund at any time if needed.
Delivery estimates are based on information from our shipping partners. We cannot guarantee delivery dates because of factors outside our control, including weather, holidays, and carrier delays. Business days exclude weekends and holidays. Shipping charges are not refunded for carrier delays.
Shipping Carriers
We ship with USPS and FedEx. Higher-value orders may require signature confirmation because of the value of our products. If you prefer delivery without a signature, please complete our signature waiver form.
Overnight Shipping
Overnight orders placed by 2pm PT ship the same day and arrive as soon as the next business day. Overnight delivery is not available on weekends. We recommend ordering ahead to allow for unexpected delays.
Pickup and Delivery
In-Store Pickup
What to bring: A valid photo ID and the credit or debit card used for your purchase. If you only have your ID, the name must match the order exactly.
Pickup deadline: Orders not picked up within 30 days will be converted to store credit and the products restocked.
Picking up for someone else: The person named on the order must call us in advance and send a photo of themselves holding their ID for verification. We'll then add the authorized person's name to the order.
Shipping Address and Delivery
Please double-check your address before placing your order. Incomplete or incorrect addresses are the main cause of delivery delays, so include all details such as apartment numbers.
- FedEx: Address corrections incur a service fee, which is charged to you.
- USPS: Address changes are not possible after shipment.
Higher-value orders may require signature confirmation. If you're not available, the carrier will attempt redelivery or leave pickup instructions, and it's your responsibility to arrange pickup if needed. Perfect Locks is not responsible for stolen packages. Refunds are not issued for refused or abandoned shipments.
Lost Shipments
If your tracking shows a delivery issue or your package appears lost, contact us about a lost shipment right away. We'll open an investigation with the carrier, which typically takes 8-10 business days. If the shipment is confirmed lost, we'll send a replacement. If a package is returned to us as undeliverable, we'll contact you to reship it.
International Orders
International Shipments
We ship worldwide with USPS International and FedEx. Shipping options and rates are shown at checkout when you enter your shipping address.
Customs and Duties
International shipments must clear customs. You are responsible for any taxes, fees, duties, or permits required by your country. An invoice is included with every shipment. For more information, please contact our customer support.
Order Issues
Order Verification
To protect our customers, billing and shipping addresses must match. If your order is declined because of an address mismatch, please contact us about order verification. For orders with different billing and shipping addresses, call us at 1-888-290-4771 with additional identification ready.
Product Availability
If an item you ordered is unavailable, we'll contact you by phone or email to discuss alternatives. If you prefer to cancel, we'll issue a full refund.
Incorrect or Missing Items
If we made a mistake with your order, we'll make it right. Contact us about an incorrect order within 7 days of receiving your shipment, and we'll reship the correct items at our expense using the same shipping method.
