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We ship fast! All orders placed before 2pm PST Mon-Fri ship the same day from our headquarters in Walnut Creek, California.


IMPORTANT: We're temporarily offering free domestic shipping on orders of $100 or more within the United States.

We offer free worldwide shipping on orders of $250 or more. Free shipping, and other expedited shipping methods will be shown at checkout.


VIP Members receive free shipping on orders $100 & up in the domestic United States. International VIP Members get $15 shipping to Canada, $25 everywhere else. Become a VIP >


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What to Do When You First Receive Your Hair Extensions

Congratulations, you just received your Perfect Locks hair!

Now you’re probably wondering what to do after you take it out of our velvet pouch. Well, we have a few steps and precautions that you can do before installing! Read the following below so you can enjoy the most out of your hair.

Quick Note: Due to our strict 14-day return and exchange policy, once the hair is out of the purple zip-ties or it has been cut or altered, we are unable to honor a return and exchange. As for wigs, once the lace is cut or it has been cut or altered it also voids our return and exchange policy. If you want to look over our flexible policy click this link to know more

One step that you can choose to do is, wash the hair within the purple zip-ties. While washing the hair, we like to suggest that you use paraben-free and sulfate-free hair products. This is to make sure that hair stays intact and that the hair is not damaged from harmful products. We highly recommend using a high-quality hair care line like Inspire, it's specially formulated, tested, and proven to work with our hair. The best thing about our products is that it’s not only paraben-free and sulfate-free, but it also smells like creamsicles! When washing the hair, make sure you cater to the right textures. For example, if you have straight hair and order curly hair, curly hair textures require a little more maintenance. Once you have finished washing and drying the hair, make sure the texture is to your liking. If it is, go ahead and take the extensions out of the zip-ties and install!

How to Wash Straight Hair

For our straight hair, use your normal wash routine. Make sure to shampoo the hair and condition the hair. When the conditioner is still in the hair, brush through it with a wide-tooth comb or brush for hair extensions from the bottom up. This helps prevent tangling. Our straight hair has a slight bend and can even wave up when washed. To get a bone straight look you can use a flat iron.

When you have finished washing the hair, you can go the extra mile and add argan oil or a silk serum. Once done, lay the hair flat and let it air dry.

How to Wash Wavy & Curly Hair

We like to suggest that you shampoo then deep condition the hair. When the deep conditioner is still in the hair, use a wide-tooth comb and start combing through the hair. Make sure to start from the bottom up to prevent tangling. When you have finished washing, scrunch the hair to make sure the waves or curls are looking beautiful. If you want to go the extra mile, you can always add our leave-in conditioner or argan oil. Once done, lay the hair down and let it air dry.

Another step to do when you first receive the hair is to make sure the color matches your hair. To do so, take the hair up to your own and twist the hair. We know it sounds a little weird, however, it better ensures that the color matches. If you don’t want to twist the hair, you can always finger-comb your hair with our extensions, to see if it blends. If the color matches, you can go ahead and take them out of the zip-ties and install them.


The last step to do before taking the hair our of the zip-ties, is doing a length check. If you have received our clip-in sets or volumizers, put them up to the middle of your head and see if that is the right length for you. If you have received our other extensions like tape-ins, weaves, or bulk hair, place them near the crown of your head. This will help determine if this is the right length for you. If everything is up to par, go ahead and remove those zip-ties and install them!

How to Wash Human Hair Wigs & Hairpieces

When receiving your wig, make sure to follow the first step, washing the hair. Refer to our washing steps with the right textures. This will help you see how the hair will react after washing and then drying. If the hair is up to your standards, continue to try on the wig. Our wig cap is a medium cap, so if it is a little big for you, we included an extra adjustable strap for you. Adjust the wig as needed! If you feel like the wig is good to go, you can go ahead and cut the lace and style!

Make sure to keep checking back in on our blog posts to see more about our Hair Care series. We hope this helps you with your journey to luscious locks! If you have any remaining questions before installing, contact our customer support team at (888) 290-4771 or email us at

We are always here to help!


So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!

Examples of good notes:



  • Membership is available to all qualifying individuals 16 years of age and over. For partner stylist you need to be approved as a licensed cosmetologist before becoming a VIP Pro member
  • Perfect Locks reserves the right to refuse membership to any applicant and membership may be terminated at Perfect Locks discretion and without cause.
  • Membership is subject to any and all rules adopted by including our online, showroom terms and conditions and by all applicable laws
  • Members cannot add on any other promotion to discounts received from the membership program (sales, coupon codes)
  • Members cannot use their VIP discount on products that are already discounted such as bundle deals, clearance items
  • Members are subject to the same return policy applicable for all Perfect Locks customers for products purchased. The terms can be found on the website
  • Membership is approved once the membership fee is paid in full and settled by the financial institution
  • Free Shipping is applied to each order greater than $100

Membership Fees

  • Membership fee is for one 12-month period from the date of enrollment of the Primary member
  • The program is intended for individual use only, our membership is valid for the primary member only and is not transferable

Membership Renewal and Cancellation

  • Your membership will be automatically renewed for yearly subscription and your payment method will automatically be charged at the then-current subscription rate until you cancel your subscription renewal. Member will need to call Perfect locks customer support to cancel subscription auto renewal
  • Membership fee is non-refundable and cannot be cancelled once processed
  • Membership changes can take place from VIP to VIP Pro provided the member qualifies as a stylist and pays the amount difference between the two programs. The annual membership becomes active after the date of switch.

Fraud Protection

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity

General Disclaimers

  • Perfect locks reserves the right to make changes to the member program as it seem necessary at anytime of the membership
  • Product prices and availability are subject to change without notice
  • Member recognizes that the Perfect Locks Brand and Trademark are the valuable property of Perfect Locks alone.will do nothing, actively or passively, to devalue the brand. Examples of such devaluing include but are not limited to; using Trademark on products not supplied or authorized by Perfect Locks, using Trademark on unauthorized besides Perfect Locks’s websites, using Trademark at tradeshows without preapproval from Perfect Locks, using Perfect Locks’s images and professional photographs for use promotion other than Perfect Locks’s products. Damages will be due for breach of her clause in the amount needed to restore the value lost.
  • The Agreement shall be governed by the laws of the State of California.