In a nutshell, we offer a no hassle 14-day refund or exchange (minus shipping costs (for all unused products). Our policy allows you to wash, condition and brush through the hair, while in the zip ties, to ensure full satisfaction of the product before use. A 15% restocking for non-vip customers (5% for vip customers). Custom orders are charged a orders 35% restocking fee.
Read our full return policy or process a return or exchange request here.