SHIPPING INFORMATION
We're happy to offer our customers FREE shipping in the United States on orders over $100. All orders ship from our warehouse in California. All orders placed before 2pm PST ship the same day (excluding holidays and weekends).
International Customers: Free shipping applies to orders $250+.
EASY RETURNS & EXCHANGES
As a global market-leader in hair extensions since 2008, Perfect Locks™ strives for customer satisfaction. We are proud to offer a no-hassle 14 day returns and 30 day exchanges on all our hair extensions from the date of delivery. We wash and condition all hair before it gets shipped to you as part of our triple-point inspection. Unlike other companies, you may wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product. After the security ties are removed, any possibility for return is voided.
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CUSTOMER REVIEWS
Color Chart
From untouched, unprocessed and natural off-black virgin hair to the truest of blondes, Perfect Locks relies on professional grade, salon-worthy coloring processes to achieve perfect tone and richness in color.
Length Guide
We care about length, your hair may include an extra 1 to 2 inches to ensure you get the most out of your look. Please note that we measure all hair when it's straight, use the chart below as a guide.
Our Factory
Located in South India, we have one of the biggest factory processing ethically sourced hair extensions. Only the highest quality hair is handpicked for Perfect Locks and carefully hand made with the most experienced workers in the Industry.
What makes Indian Indian Hair the best?
- Naturally thick, resilient, and highly durable
- Natural straight, wavy, and curly textures
- True virgin hair, without chemicals or wax
- Ethically sourced and traceable journey
Ethically Sourced
Located in South India, Perfect Locks has operates one of the largest processing centers in the region. Since the day we opened our factory doors in 2008, all hair used in our products is traceable, and ethically sourced from the largest temple in India, located in Tirupati. Out of the many literal tons of hair donated every year at the temple, only the highest quality hair is hand-picked for Perfect Locks products.
What does ethically sourced hair mean for you?
- Assurance the hair you wear has roots with deep meaning and good values.
- The hair you’ll wear is real and authentic as can be, from quality to texture.
- Our hair not only has integrity within the structure, but within it’s history.
Our Process
We designed our triple-point inspection process to ensure our customers get the best possible version of our hair. So you can be the best version of yourself.
- We source only the best bundles and strands of hair before they enter our factory. Experienced production engineers oversee the floor of our factory in India, and have failsafe
- Procedures for quality control during and after manufacturing. top quality hair makes it way from our factory in India to our facility in California.
- At our California facility, all our extensions are washed and conditioned with our line of Inspire hair care prodcuts to reinforce the quality. They are then double-checked manually before shipping to our customers worldwide.
LIKE DETAILS?
So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!
Examples of good notes:
- Please choose darker bundles that match
- I want tighter ringlet curls please
- I want a coarser hair texture
SHIPPING INSURANCE
Peace of mind, with help from Perfect Locks.
14 Day Return Policy
Perfect Locks takes pride in on our customer service and high rate of customer satisfaction. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase on all products (excluding Clearance Rack and Custom Orders which have a 25% restocking fee). We thoroughly inspect all hair before shipment before leaving our factory in India, and double checked before sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.
virgin hair care video
Very Important: Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. We also recommend combing through the hair with a loop brush, as well as shampooing and conditioning the hair with high quality, professional grade sulfate free hair care products while the hair secured in the zip ties. Treating the hair with quality products is essential prior to and after installation. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises.
If you would like to return your product, you must submit a RMA (Return Merchandise Authorization) request within 14 days of receipt of merchandise, login to your account and click here to request an RMA number. or email support@perfectlocks.com, or call customer service at 1.888.290.4771.
Our return policy for a full refund must meet the criteria below:
Requests must be made within 14 days of receipt of your order.
We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
The hair must remain in the bundle and not be untied at the top.
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice.
Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
Exchanges
We do offer exchanges if the returned product meets our requirements:
Exchange requests must be made within 14 days of receipt of your order.
We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle.
Shipping and Handling costs will be at the customer's expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
We offer one exchange per original order. You must send the product back before we can process the exchange.
Refunds and Exchanges must have an RMA created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
30 Day Product Guarantee
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, and how to resolve it, are as follows:
You must contact us within 30 days of receiving your order.
You must contact a customer care representative at 1.888.290.4771.
Depending on the situation, we will ask you to send photos of your problem.
Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem.
If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis, the end result of a verified product inspection is replacement.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California. All costs for hair removal and mailing the product back to Perfect Locks will be covered at the expense of the customer. Perfect Locks will thoroughly inspect the product, upon verification of the problem Perfect Locks will bear the cost to send out a product replacement. If no problem with the product is evident, Perfect Locks send the item(s) in question back to the customer without an exchange of product.
SHIPPING INFO
Your Perfect Locks order is always shipped from from our HQ in Walnut Creek, California.
We are currently offering free shipping over $100 for orders within the domestic United States. For international orders, free shipping is available for orders over $250. Expedited shipping options with delivery estimates are available at checkout.
All orders ship the same day if placed before 2pm PST Monday-Friday. Exceptions may include: shipping errors, fraudulent warnings, holidays and weekends, or technical errors. Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation.
When shipped, orders can take several hours to update with tracking information. You will be able to track your orders 24/7 with the tracking links in your account or in your shipment notification message.
SHIPPING INFO
Your Perfect Locks order is always shipped from from our HQ in Walnut Creek, California.
We are currently offering free shipping over $100 for orders within the domestic United States. For international orders, free shipping is available for orders over $250. Expedited shipping options with delivery estimates are available at checkout.
All orders ship the same day if placed before 2pm PST Monday-Friday. Exceptions may include: shipping errors, fraudulent warnings, holidays and weekends, or technical errors. Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation.
When shipped, orders can take several hours to update with tracking information. You will be able to track your orders 24/7 with the tracking links in your account or in your shipment notification message.
RETURNS & EXCHANGES
As a global market-leader in hair extensions since 2008, Perfect Locks™ strives for customer satisfaction. We are proud to offer a no-hassle 14 day returns and 30 day exchanges on all our hair extensions from the date of delivery. We wash and condition all hair before it gets shipped to you as part of our triple-point inspection. Unlike other companies, you may wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product. After the security ties are removed, any possibility for return is voided.
Easy Returns or Exchanges must meet the following conditions:
- Must not be used or altered
- Must be in the security ties
- Must not be chemically altered
- Must have proof of purchase
- Must be in original packaging with tags