With over 10 years in the hair industry, your experience is our top priority. We’re here to help.
We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspect each and every item that leaves our warehouse in California. We’re confident in our products, and we’re pleased to offer an industry-first return policy unlike any other company in the event you are not completely satisfied with your purchase.
RETURN POLICY
We are proud to offer the most flexible return policy in the industry. You may wash, condition, brush, and heat style your extensions while in the security zip ties. If for any reason you aren’t satisfied, send the hair back within 14 days of receiving the product for an exchange or refund (a 15% restocking fee will be applied). VIP and VIPro Members have 30 days and no restocking fee. It’s that simple. Shipping charges are not reimbursed. Refunds will be issued in the same payment form as tendered at the time of purchase. Once the hair is used we are very limited if a problem arises.
Exchanges & Store Credit:
We will pay the shipping costs to mail the newly exchanged product(s) as a one-time courtesy (Domestic U.S. only). All international customers must ship items back at their own expense.
A 35% restocking fee will apply for any returned and/or canceled custom orders (Non-VIP, VIP, and VIPro Members). If you would like to exchange your custom order for an in-stock item, no restocking fee will apply.
All returns must meet the following conditions:
- Must not be removed from the security zip ties
- Hair has not been installed, colored, cut, or altered
- If an item has lace, the lace must remain intact and cannot be cut
- Must be within 14 days (30 for VIP and VIPro Members) from the delivered date
- Must be in the original packaging with tags attached
- RMA request must be submitted by phone, email, or online
| |
Non-VIP Members |
VIP Members |
| Return Period |
14 Days |
30 Days |
| Restocking Fee |
15% |
5% |
| Pre-Paid Labels |
No |
Yes |
| Exchanges |
Yes |
Yes |
