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Free Shipping

We offer free shipping on orders of $350 & up ($100 & up for VIP Members) in the domestic United States.

Free shipping is available on international orders $500 & up anywhere outside of the United States. International VIP Members get $15 shipping to Canada $25 everywhere else.

Free shipping, and other expedited shipping methods will be shown at checkout.

APPROXIMATE DELIVERY TIME
USA

Standard: 2-5 business days
Expedited: 1-3 business days
FREE: 6-10 business days

Choose from: 
USPS or FedEx

INTERNATIONAL

Standard: 6-10 business days
FREE: 6-10 business days

Choose from: 
USPS or FedEx

MORE SHIPPING INFO

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Hair Extensions Refund Policy

We make hair that lasts. With over 20 years of industry experience, we know hair.

Your experience is our top priority. That’s why we pre-wash and triple quality inspects each and every item that leaves our warehouse in California. We’ve set our bar high so you can look good and feel great.

Our industry-first flexible policy allows you to wash, condition, and brush through the hair you receive. If for any reason you aren’t satisfied, you can send the hair back for a refund with a 10% restocking fee (minus shipping). It’s that simple.

Exchanges: We offer one exchange per original order (Domestic U.S. only). We will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy. International customers ship items at their own expense.

To qualify for a refund, store credit, or exchange, you must meet the following conditions:

  • Must not be removed from the security zip ties
  • Hair has not been installed, colored, cut, or altered
  • Must be within 14 days (excluding transit time)
  • Must be in the original packaging with tags attached
  • RMA request must be submitted by phone, email, or online

Here are some FAQ’s in regards to our return policy:

  • Do you offer a guarantee?
  • Do I have to pay for shipping to send it back?
  • Will you refund shipping costs?
  • When will I receive my refund?
  • How can I contact you?
  • How can you help me pick the perfect hair?
  • Yes. In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted. However, we will take every effort to address any genuine quality issues with the steps below:

    You must contact us within 30 days of receiving your order.
    1. Depending on the situation, we may ask you to submit photos of your problem.
    2. Since most problems can be resolved with a maintenance regimen, we may offer suggestions for product(s) which may help resolve your problem.
    3. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. 

    In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California at your own expense. Upon receipt and inspection of the product, Perfect Locks will bear the cost to send out a product replacement if a replacement is warranted. If no problem is evident, we will send the item(s) in question back to the customer without an exchange of product.