We offer free shipping on orders of $350 & up ($100 & up for VIP Members) in the domestic United States.
Free shipping is available on international orders $500 & up anywhere outside of the United States. International VIP Members get $15 shipping to Canada $25 everywhere else.
Free shipping, and other expedited shipping methods will be shown at checkout.
We make hair that lasts. With over 20 years of industry experience, we know hair.
Your experience is our top priority. That’s why we pre-wash and triple quality inspects each and every item that leaves our warehouse in California. We’ve set our bar high so you can look good and feel great.
Our industry-first flexible policy allows you to wash, condition, and brush through the hair you receive. If for any reason you aren’t satisfied, you can send the hair back for a refund with a 10% restocking fee (minus shipping). It’s that simple.
Exchanges: We offer one exchange per original order (Domestic U.S. only). We will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy. International customers ship items at their own expense.
To qualify for a refund, store credit, or exchange, you must meet the following conditions:
Here are some FAQ’s in regards to our return policy:
Yes. In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted. However, we will take every effort to address any genuine quality issues with the steps below:You must contact us within 30 days of receiving your order.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California at your own expense. Upon receipt and inspection of the product, Perfect Locks will bear the cost to send out a product replacement if a replacement is warranted. If no problem is evident, we will send the item(s) in question back to the customer without an exchange of product.