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COLOR
From untouched, unprocessed and natural off-black virgin hair to the truest of blondes, Perfect Locks relies on professional grade, salon-worthy coloring processes to achieve perfect tone and richness in color.
LENGTH
We care about length, your hair may include an extra 1 to 2 inches to ensure you get the most out of your look. Please note that we measure all hair when it's straight, use the chart below as a guide.
Shipping
We ship fast! All orders placed before 2pm PST Mon-Fri ship the same day from our headquarters in Walnut Creek, California.
FREE SHIPPING
We offer free worldwide shipping on orders of $100 or more. Free shipping, and other expedited shipping methods will be shown at checkout.
VIP MEMBERS
VIP Members receive free shipping on orders $100 & up in the domestic United States. International VIP Members get $15 shipping to Canada, $25 everywhere else. Become a VIP
Talk to Us
We're happy to help you!
LET'S CHAT Chat with us now!
SPEAK TO A HUMAN (888) 290-4771
We’re here: M-F 9AM-5:00PM PST
TEXT US (925) 233-2408
EMAIL US Send us an email
EXCHANGES OR RETURNS?
See our return policy or make a return/exchange
OTHER QUESTIONS?
Your Satisfaction is Our Priority
We’ve set our bar high so you can look good and feel great. That’s why we pre-wash and triple quality inspect each and every item that leaves our warehouse in California. We’re confident in our products, and we’re pleased to offer an industry-first return policy unlike any other company in the event you are not completely satisfied with your purchase.
RETURN POLICY
We are proud to offer the most flexible return policy in the industry. Perfect Locks allows you to wash, condition, brush, and heat style your extensions while in the security zip ties to ensure full satisfaction before use.
If for any reason you aren’t satisfied, send the hair back within 14 days of receiving the product for an exchange or refund (a 15% restocking fee will be applied). VIP and VIPro Members have 30 days and no restocking fee. It’s that simple.
READ OUR FULL RETURN POLICYYou Need to Apply First
Approval is required to sign up for our VIP Pro Membership. It's FREE and easy if you have a valid cosmetology license, or are in the beauty business.
LIKE DETAILS?
So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Since our hair is purely natural, there can be slight variations in curl patterns and/or color. Tell us what you're looking for!
Examples of good notes:
- Please choose darker bundles that match
- I want tighter ringlet curls please
- I want a coarser hair texture
Virgin and Remy Hair
The quality of hair is the most important factor in your hair experience. All Perfect Locks hair extensions products start with the finest ethically sourced virgin Indian hair available. Virgin hair means the hair is pure and not altered with chemicals in any way, preserving the integrity, reliability, and longevity you'd come to expect from an ultra high-quality product.
If we add color or a steam-perming pattern to the hair, it's no longer "virgin", it is considered Remy however. Aside from virgin hair, Remy hair maintains the highest level of quality allowing for maximum performance.
Cuticles Are Intact and Aligned
Both our virgin and Remy hair keep the cuticle intact and aligned. The cuticle is the natural structure of the hair, and is the foremost factor in keeping your hair soft, healthy, and manageable.
Other Important Characteristics
- Single-drawn: meaning the hair used on each product comes from one single person, ensuring consistency with texture and color.
- Silicone-Free: Many products in the market may sleek, shiny, and soft to begin with - But will lead to tangling, matting, and breakage issues in the long run.
Longevity You Can Count On
Yes, it's true! Our hair can last up to 2+ years or longer. Most of our customers get maximum wear by reusing their hair over and over again. Proper care and maintenance is the secret to keeping your hair extensions healthy and full of life. Moisture and hydration is key, and can only be done by using high quality salon-grade hair care products that don't contain sulfates, parabens, ammonia, or other harmful chemicals.
What products do I use?
Fortunately, the team at Perfect Locks has spent many months developing and testing our line of sulfate-free hair care products. Our products are specially formulated to keep your hair soft and moisturized. You will also need a loop brush that glides through your hair extensions without tugging at the root.
Never underestimate the power of good hair care product. Low-quality products can dry out your hair and will lead to issues like tangling, matting, and breakage.
Some Do's and Dont's
- Never sleep on wet hair
- Brush from the bottom up
- Sleep using a satin pillowcase
- Wash and condition after swimming
