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Customer Support Associate (Full-time)

Sat, Apr 15, 17

Founded in 2007, Perfect Locks is an established hair extension company in the Bay Area looking for a unique candidate to fill an immediate full-time opening in our Customer Service Department in our new corporate offices and flagship showroom in Walnut Cree, CA. The ideal candidate for this position is able to assist customers by phone and in-person with a wide range of human hair extensions products. We are looking for an individual who is reliable, intuitive, and ready to be challenged on a consistent basis. The person must also be ready to wear many hats, as we have many growing aspects of our business that need capable and confident people. 

A passion for hair and beauty, or experience in a related field is a requirement for this position! Please mention your passion and experience in the hair and beauty industry in the body of your email... It will definitely give you an advantage over other applicants.

This is a full time position scheduled between the hours of 9am to 5pm Monday through Friday.

Requirements:

  • Current cosmetology license is a major plus but not required.
  • Handle incoming phone calls, customer inquiries and order taking.
  • Experience with working in a retail environment with cash and credit cards.
  • Experience with quickly resolving customer issues, ensuring customer retention and satisfaction.
  • Respond to customers questions through email effectively and professionally.
  • Oversee quality checks and, order accuracy, and order consistency.
  • Must be computer savvy. Must be able to multitask.

Other Job Requirements:

  • Inventory Management and stock checks.
  • Ability to learn quickly and multi-task in a fast paced environment.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to carry an assignment to completion.
  • Strong work ethic & solid work history.
  • Verifiable references.
  • Ability to close sales over the phone or retail store

Some Benefits Include:

  • Free hair every 6 months
  • Annual performance bonus
  • Paid time off (PTO) and sick time
  • Employee & family discount
  • Educational assistance
  • Plus much more!

If you are interested, please respond with (1) a copy of your resume (2) a cover letter to express interest. The position is located in Concord, California. . . You must have your own reliable transportation. We would like to fill this position immediately.

Job Type: Full-time

Required experience:

  • Customer Service: 1 year

Preferred but not required:

  • Cosmetology license
To apply, please email your message of interested and resume to [email protected]

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