It’s been almost a month since our last update about the current COVID-19 situation. On behalf of everyone here at Perfect Locks, I want to express my concern for all our customers. We hope you and your family are all keeping safe during these testing times. We understand that the country is anxious to get back to normal, and so are we!
In light of this, I wanted to keep you posted and show some gratitude to my hard-working coworkers who have dedicated their time to help all of our wonderful Perfect Locks customers. We are all in this together to curb the spread of this disease. Our online store has been operating this whole time without interruption. We have been able to help answer all your questions and get your orders out seamlessly. We understand the needs of our customers worldwide, and are here to support you with product and customer service.
All this has been made possible by the following rules:
- Social distancing: All our associates are spaced according to guidelines of 6’ distance from one another.
- health guidelines. All our associates wear masks and gloves while working. We disinfect our workplace twice every day and have sanitary provisions like hand sanitizers, wipes, sprays, etc. placed at prominent places.
- Customer service associated operates from 10 am to 4 pm Mon to Fri currently.
- Our marketing team is constantly brainstorming ideas to keep up with current and future situations in mind.
- Our pack and ship department disinfectants all packages before shipping.
- Currently, our physical retail store and salon are shut down and we hope to follow guidelines as and when we get updates from the Government.
- We are doing a curbside pick-up for our local customers in the Bay Area.
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As our showroom is closed due to the shelter in place & we have to halt on pick-up in store orders.😭 We wanted to share that we are now doing curbside pick-up!😁 Our curb-side pickup is available from 10:30am-2:30pm at our location! Click the pickup in-store option upon checkout for our curb-side pickup! 💜
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Our team at Perfect Locks have been working hard to pack and ship out your orders!☺️ We wash our hair prior to make sure you have the best quality upon arrival!👍🏽 If you ever have specific requests, put them in the note section at checkout! Our team will work hard to meet your needs! 💪🏽💜
As far as Perfect Locks goes, we are in a healthy situation and thank all of our current and new customers for your support by purchasing online. The financial health of the company is in good standing, and we have a good amount of inventory to cater to all your needs for months. Our factory in India is still under lockdown as well, and will soon start operations in the beginning days of May. Custom orders have faced a slight delay but will be shipping out soon. All operations in India are following our strict safety standard guidelines.
We miss our local customers at our store and wish to see them as soon as things stabilize. We understand much of the nation is slowly opening in select areas, in the Bay Area we may be weeks away from opening our retail and possibly even longer for our salon, we are closely monitoring the situation and will keep you posted. Our Perfect Locks salon and staff are anxiously waiting to service our clients again!
We can fight this situation together and help one another. Small Business like ours is forever appreciative of your support and thank you for your Business.
Hope you all stay safe and healthy.