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Great Customer Service

Tuesday 21 September, 2010

Perfect locks have great customer service, and they stand behind their product 100%. They are also very friendly and reassuring. I order some hair for them to be specific it was the virgin natural straight a bag of the 18 inch and a bag of the 20 inch. I was very scared when ordering the hair because years ago I lost a lot of money on a fake website and after that I made a promise to myself not to ever order off the internet again. But one day after just exploring the internet I ran across the perfect locks website and was over wham with all of the satisfied customer. By being a victim of online theft the first thing to pop up in my head was this website is fake, they are just writing these reviews themselves but for some reason I could not stay off their website. So I started doing my research on them I added them to my Facebook and added pretty much every fan they had who left a comment on their page. I message a lot of their fans on Facebook and ask about the hair and what kind of quality it was. Everyone that did write me back had nothing but good things to say about their hair. So finally I order the hair I receive the hair in 2 days. The hair was real soft and pretty and was exactly everything they said it would be. But the only thing that I made a mistake on was ordering the natural black and brown hair instead of doing a custom order and getting the hair jet black. So I had to cancel my appointment because the hair did not match my natural which was my fault. And my hairdresser could not rebook me until November. So I just had to cut my hair because I could not wait until November. I requested a refund a got the refund 2 days later. I was very pleased with the hair but most of all with the customer service. And when I decided to get a sew in again I will order from perfect locks
Testimonial By: MONIQUE HARRIS