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Return Authorization Request

Perfect Locks, LLC
5167 Clayton Road, Suite D
Concord, CA 94521

Please be sure to read our full Return and Exchange Policy before submitting an RMA request.

Returns & Exchanges

  • Requests must be made within 14 days of receipt of your order.
  • We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
  • The hair must remain in the bundle and not be untied at the top.
  • The hair must be in its original packaging and tagged.
  • Returned packages must include a copy of the original invoice.
  • Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt.
  • The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.

Email support@perfectlocks.com if you are following up on a return.

Important:Due to important federal laws and health regulations, we cannot accept the return of used hair.

Return Authorization Request
required information = Required Information
optional information = Optional Information

Contact Information
Order Information
  1. Select the type of return you are requesting.
Reason for Return