Please be sure to read our full Return and Exchange Policy before submitting an RMA request.
Returns & Exchanges
- Requests must be made within 14 days of receipt of your order.
- We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
- The hair must remain in the bundle and not be untied at the top.
- The hair must be in its original packaging and tagged.
- Returned packages must include a copy of the original invoice.
- Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt.
- The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
Email firstname.lastname@example.org if you are following up on a return.
Important:Due to important federal laws and health regulations, we cannot accept the return of used hair.