The Perfect Locks PledgeWe at Perfect Locks pride ourselves on our customer service and high rate of customer satisfaction. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase. We do this because we are confident in our product, and we ultimately want you to have the most pleasant hair experience possible. Help us help you so you can have the hair experience you deserve, just contact us if there's a problem, or if you have questions. We're here to help.
Wholesale customer or custon order? View our wholesale and custom order return policy.
Important: Due to nature of our product and important federal laws and health regulations, we cannot accept the return of used hair. We highly encourage that you thoroughly inspect and examine the hair without opening the bundles to make sure you are satisfied with the product. Show it to your stylist if you are unsure. You may not comb, brush, wash, dye, curl, braid, spray, wear, or treat the hair in any way for us to consider a return.
Follow these steps for a return or exchange:
RMA numbers can assigned by phone or emailEmail: firstname.lastname@example.org
Send return products with your RMA # to:Perfect Locks, LLC.
5167 Clayton Road, Suite D
Concord, CA 94521
Refunds and Exchanges must have an RMA created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
Have questions about shipping? Refer to our and Shipping page.