Perfect Locks Exchange/Return Policy
We at Perfect Locks pride ourselves on our customer service and high
rate of customer satisfaction. We offer a unique and flexible return
policy with no restocking fee within 14 days of purchase. We do
this because we are confident in our product, and we ultimately want you
to have the most pleasant hair experience possible. Help us help you so
you can have the hair experience you deserve, just contact us if there's a problem, or if you have questions. We're here to help.
Wholesale customer or custon order? View our wholesale and custom order return policy.
Due to important federal laws and health regulations,
we cannot accept the return of used hair. We highly encourage that you
thoroughly inspect and examine the hair without opening the bundles to
make sure you are satisfied with the product. Show it to your stylist
if you are unsure. You may not comb, brush, wash, dye, curl, braid,
spray, wear, or treat the hair in any way for us to consider a return.
- We will only consider returns on hair extension products if the bundle is unused and remains untied.
- Returned packages must be accompanied by a copy of the original invoice.
- Returns over 14 days are subject to a 15% restocking fee.
- Merchandise must be received before a return can be granted.
- Shipping, handling and insurance costs will be at the customer's expense.
- The hair must not be untied from the bundle.
- We offer one exchange per original order.
- Shipping and Handling costs will be at the customer's expense.
Follow these steps for a return or exchange:
- All returns must be accompanied with an RMA number, click here to request an RMA number.
- Refunds and Exchanges must have an RMA number created within 14 days from day of purchase.
- Contact us to receive your RMA number. Let us know if you would
like an exchange or refund. We will ask you to pay all shipping and
product balances before we ship your order.
- Package your products properly for shipping. It is also advised
that you purchase shipping insurance to ensure safe delivery of your
- Write your RMA number on the outside of your package.
- After we receive your package, allow up to 48 hours for your return to be processed.
RMA numbers can assigned by phone or emailEmail: firstname.lastname@example.org
Send return products with your RMA # to:Perfect Locks, LLC.
5433 K Clayton Rd. #364
Clayton, CA 94517
Refunds and Exchanges must have an RMA created within 14 days of the original order.Refunds or Exchanges will not be permitted after 14 days.Please allow 2 business days for your return to be processed.
Important Federal LawDue to important federal laws and health regulations, we adhere to a
strict policy with regards to exchanging or return of merchandise. All
items sent to us for exchange or return will be inspected thoroughly. IF
THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, WE
WILL NOT ACCEPT ANY REFUNDS OR EXCHANGES for the merchandise.
This includes combing, brushing, washing, dying, curling, braiding,
spraying, wearing, etc. If such an item is returned to us, the item will
be held for 10 days pending the product inspection and payment of
shipping charges to have it returned to them.
Have questions about shipping? Refer to our shipping information page.
Article ID: 53
Created On: Sat, Jul 30, 2011 at 6:16 PM
Last Updated On: Sat, Jul 30, 2011 at 6:16 PM
Authored by: Gautama Swamy [email@example.com]
Online URL: http://www.perfectlocks.com/faq/article/perfect-locks-exchange-return-policy