Shipping Information
Placing Your Order
Add item(s) to the online shopping cart. When you are done shopping
click the checkout button. The online ordering system will then ask you
to provide your billing and shipping information. You will then be asked
to select an order payment method. If you select credit card as your
payment option, you will be asked to provide your credit card
information. If you are planning to pay by another method other than
credit card, select any of the other payment methods listed.
The shopping cart system is designed to confirm and process credit card
orders and to generate order receipts. All orders are confirmed by email
to the address you provide. Please check to make sure you have entered
the correct email address. Phone orders are also confirmed by email so
have your email address handy when placing your order by phone. Orders
are generally processed the next business day. RUSH NEXT DAY ORDERS for
in stock merchandise will be shipped the same business day provided the
order is received before 11:00am EST. If the order is received after
this time, it will be shipped the next business day. The 11:00 am same
day shipping service applies to Next Day shipment only. Also note that
FEDEX does not operate on Saturdays, so overnight FEDEX orders placed on
Friday after 11AM will not be recieved until Tuesday.
We Take Fraud Seriously
We require that your shipping and billing addresses must match for your
order to be approved. If your order has been declined due to an Address
mismatch, please contact us to resolve the issue. If you have a
special request for a different billing and shipping address, please
call us at 925.349.4829 with additional forms of identification ready to
provide to us. If you are a theif or somebody fraudulently using a
credit card that belongs to somebody else, rest assured that your IP
address is logged and you will be prosecuted!
Order Fulfillment
We will ship all available items within 1 business day (24 hours) of
receiving verification of your payment. Our system emails your order
receipt as soon as your online order is complete. you may see delivery
of your product within 7 days of placing your order. Shipping times vary
by location. Some items may not be available for immediate shipment. We
will notify you of back-ordered products and hold your order until all
products are available. At this point, you would have the option to
cancel your order for a full refund.
* Out of stock items ship when they become available (within approx. 7 business days). Weekends and holidays do not count as business days.
Shipping Charges
Perfect Locks Hair Company uses the United States Postal Service for all
shipping at this time. We charge shipping and handling fees based on
the total weight of your order.The shipping and handling cost will be
added to your order when you check out, and is calculated live by the
USPS. You can get accurate estimates for USPS shipping costs during the
checkout process. Shipping and handling rates subject to change at any
time.
USPS Delivery Confirmation is automatically included with every hair order over $100.
Express Shipping (USPS)
Express shipping takes 1-2 business day to arrive at your door. You will
see all avaialbe shipping options in the first step of the checkout
process.
Overnight Shipping (FEDEX)
Overnight orders placed by 11AM will be sent out the same day ensuring
next day delivery. FEDEX does not operate on Saturdays, so overnight
FEDEX orders placed on Friday will not be recieved until Tuesday. We are
not responsible for delayed shipments due to FEDEX delays.
International Orders
WE SHIP INTERNATIONALLY. However, we only accept Paypal and bank wire
transfers. To place a bank transfer order with us, please call or email
us. We do not accept credit card payments through our website or over the phone for international orders, this is due to concerns of fraud.
We
use USPS International shipping and FEDEX to ship outside of the
Domestic United States. These shipping options are made available to
you when you register an account, and when you select the shipping
destination for your order during the checkout process.
International Shipments must clear customs. The rules and requirements
for customs clearance vary by country. It is the customers
responsibility to pay any additional taxes, fees or duties or to arrange
for any permits or special paperwork that may be required. Invoices are
sent with all shipments. This is the only document that will be sent
with your shipment. Please read the information we have provided
concerning customs clearance. This information may be found on the ASK
US page of our website.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address:
Your order will normally be shipped via USPS or FedEx to the address you
provide. Tracking numbers are normally sent to your email address as
soon as we receive them from our warehouse. If you do not receive a
tracking number, please let us know. Use your USPS/Fedex tracking number
to track your package in transit.
Incomplete or incorrect address information are the major cause of
shipment delays. Check the address information on your order. Make sure
you have included ALL the information (address, apt#, etc.) needed to
deliver your package. USPS and FedEx charges a service fee for address
corrections. You will be charged for any additional fees caused by bad
address information.
Due to problems with missing shipments, we ship all packages as
SIGNATURE CONFIRMATION... meaning someone must be there to sign for the
package. USPS will attempt to obtain a signature at the time of
delivery. We are sorry, but we do not have any way to give special
delivery instructions to the USPS delivery person and any such
instructions will be ignored. USPS will usually make several attempts to
deliver your package. They may also leave a notice of their attempts to
deliver at the delivery address and give you a telephone number to call
for pick-up or to arrange an alternate delivery. It is the customers
responsibility to arrange for package pick-up if necessary. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Mistakes & Delays
If there are mistakes and delays from our end, we will do our best to
correct them. USPS or FedEx occasionally lose a package or shipments are
delayed (due to weather and other factors). If we make a mistake, we
will do our best to fix it. If we shipped the wrong item or something is
missing, we will re-ship it at our expense using the same method of
shipping. You must notify us of any incorrect or missing items within 7
days after receipt of your shipment. It is always wise to order far
enough in advance to allow for unanticipated delays.
Questions about our Return and Exchange policy? Refer to our Return and Exchanges page.
Article ID: 52
Created On: Fri, Jul 29, 2011 at 12:00 AM
Last Updated On: Fri, Jul 29, 2011 at 12:00 AM
Authored by: Gautama Swamy [swamyg1@gmail.com]
Online URL: http://www.perfectlocks.com/faq/article/shipping-information